Questão de Inglês: leitura de textos financeiros
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Questão 43, Múltipla escolha
Artificial intelligence is now widely used to answer customer questions in banking apps. These assistants can handle simple requests at any hour, freeing human employees for more complex cases. However, an assistant may give wrong answers with great confidence. For that reason, many institutions require that important decisions, such as refusing a loan, be reviewed by a person. They also keep records so that auditors can later understand how a decision was made.
The word "These" at the beginning of the second sentence refers to
- A)
banking apps
- B)
assistants
- C)
customer questions
- D)
human employees
- E)
complex cases
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Gabarito: letra B
These assistants retoma a ideia de sistemas de inteligência artificial que respondem perguntas de clientes, citada na frase anterior. Human employees é a distratora mais próxima, mas esses aparecem depois como aqueles liberados para casos mais complexos.
- A)